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VoIP PBX Systems

VoIP PBX Systems are replacing proprietary and expensive PBXs with a standards based, easily extensible and feature rich IP based VoIP solutions.

Voice-over-IP (VoIP) Adding new extensions does not require any incremental costs and new extensions and features can be provisioned within minutes rather than weeks. Our PBX solutions can easily grow with your business scaling from a couple to hundreds of extensions, ideal for small to medium businesses.

ACT's VoIP PBX business phone systems are designed to meet the voice and data convergence requirements necessary to run your business. With its superior voice quality, ACT VoIP PBXs can help your employees connect regardless of where they are physically located. Utilising ACT's Voice-over-IP (VoIP) solutions can keep your employees connected with your customers and each other.

A VoIP PBX phone system streamlines the way a business communicates internally as well as externally.

A VoIP PBX is telephone switching equipment residing within the organisation rather than the telephone company. Calls are transmitted via a data network instead of the traditional PSTN (Public Switched Telephone Network) and configuration is done using a web browser application. This means that all connections and extensions are controlled and administered by the organisation without having to depend on - or pay for - PBX vendor service.

Transitioning from a legacy PBX to an VoIP PBX business phone system is a straightforward process that can be handled in stages or all at once. An organisation may decide to convert completely from a traditional platform to an VoIP platform in one episode to maximise the economy of toll-free calling, may expand the network to connect to a branch office or home office to accommodate growth or move an endpoint or node from one location to another. With an VoIP PBX system, adding, moving, and changing users and sites is smooth and hassle-free. Because the new telephone system is now based on a data network, it is extremely flexible and scalable and is very economical to operate and maintain both in the short and long terms. It also enables the integration of call management applications with telephony, providing a revolutionary improvement in the analysis of calling patterns and deployment of telephony resources.

ACT believes in an evolutionary rather than a revolutionary approach to VoIP telephony. Many organisations may not require a complete overhaul of their PBX systems, and can operate both traditional and new VoIP based systems side by side. ACT products allow organisations to move over to VoIP PBX in stages and during the process to exploit the new merged voice-data network by installing applications that make operational and economic sense. Step-by-step migration ensures that needless costs are avoided and only productive application modules are integrated at each stage. Examples include: call routing and queuing; directed marketing messages; store service response; IVR (Interactive Voice Response) ; connections to backend databases; and call management and other enterprise applications.

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